Refund & Cancellation Policy
Effective Date: February 2, 2026
1. Overview
This Refund & Cancellation Policy applies to all digital products, subscriptions, and services offered by Altiair Studio. By completing a purchase or subscribing, you acknowledge and agree to the terms set forth below.
2. No Refunds
All sales are final. Because Altiair Studio delivers digital products and online services that are immediately accessible upon purchase, we do not offer refunds, returns, or exchanges for any reason, including but not limited to:
- Change of mind or buyer's remorse
- Unused or partially used subscriptions
- Dissatisfaction with features, results, or outcomes
- Technical issues on the customer's end (device, browser, internet connection)
- Failure to read product descriptions, requirements, or compatibility information before purchase
3. Cancellation Policy
Customers may cancel their subscription at any time through their account settings. Cancellation will take effect at the end of the current billing period, and no further charges will occur.
Cancelling a subscription does not entitle the customer to a refund for any portion of the current billing period. Access to the subscription benefits will continue until the end of the paid period.
4. Chargebacks and Disputes
Initiating a chargeback or payment dispute with your financial institution does not override this policy. We reserve the right to present evidence of your purchase, account activity, and access history to dispute unwarranted chargebacks. Customers found to abuse chargebacks may have their accounts terminated.
5. Exceptions
Refunds may only be issued at the sole discretion of Altiair Studio in rare cases of proven billing error, duplicate charges, or unauthorized transactions. Any exception does not establish a precedent or obligation to issue future refunds.
6. Contact
For billing questions or account support, contact us through your Altiair Studio account or the support channel provided on our website.