Effective date: June 2, 2026 Seller: Altiair Group LLC, doing business as Altiair Studio Support: support@altiairhq.com Mailing address: 5823 Bonnerton Rd, Edward, NC 27821, USA
1. Read before purchasing
Our offers include digital content, online tools, training, and community services. Please review the full offer description, access requirements, delivery schedule, and this policy before payment. Subject to the exceptions below and applicable law, digital purchases are final sale and we do not offer a general change-of-mind or satisfaction-guarantee refund.
The Altiair Studio Workshop Offer costs US $997 as a one-time bundle charge, plus any taxes disclosed at checkout. It includes six months of Altiair Studio Premium at no additional Studio subscription charge and the listed training, resources, and community support. After the six months, Studio automatically converts to a paid subscription and bills until canceled. The price is US $99 per month, and the six-month period starts the date you first sign up for your Studio free trial. Review your first billing date and recurring subscription terms before completing trial enrollment.
Canceling future charges is different from requesting a refund. You may cancel Studio before the first paid billing date to avoid the first subscription charge, or before a later renewal to stop future charges, using the billing portal in your Studio account before the next billing date. Contact support@altiairhq.com for billing assistance. Canceling Studio does not automatically refund the $997 digital bundle purchase. The final-sale rule does not prohibit stopping future subscription charges or override remedies for unauthorized, erroneous, or improperly continued billing.
For ordinary Studio subscriptions, cancellation takes effect at the end of the current paid billing period, with access continuing through that period. We do not ordinarily provide prorated refunds for unused or partially used subscription periods, subject to the exceptions and protected rights below and any more favorable terms expressly offered at enrollment. Cancel before a trial converts to paid billing to avoid the first subscription charge.
2. Situations that ordinarily do not qualify
Once the purchased benefits have been made available as promised, we ordinarily do not refund solely because you change your mind, do not use the materials, do not attend an available training, lack time to implement them, buy a similar product elsewhere, or do not achieve your desired business or financial result. This rule applies only to the extent permitted by law and does not override a specific written guarantee offered with your purchase.
Deleting an account, leaving a community, or deciding not to activate access does not by itself create a refund entitlement. This does not apply where non-use results from our failure to provide promised access or another protected reason.
3. Exceptions and protected rights
We will investigate and correct duplicate or incorrect charges. If a charge was not authorized, contact us and your payment provider promptly as appropriate.
If promised access is missing, a purchased resource is materially defective, a material benefit is not delivered as described, or we cancel a paid service without an adequate substitute, contact support. We will work to supply, repair, or restore the benefit within a reasonable time, taking applicable legal deadlines into account. Where the issue cannot be resolved or the law otherwise requires it, we will provide the appropriate refund or other remedy. Depending on the issue and applicable law, this may be a full or proportionate refund. Promotional value figures do not automatically determine refund allocations.
Nothing in this policy excludes refunds, cancellation rights, warranties, or remedies that cannot legally be excluded. We do not charge a restocking fee for a required refund of digital goods or withhold an undisclosed administrative fee.
4. Access and approval issues
Your access instructions are sent to the email address used at checkout. Check spam and contact support if they are missing. We may ask for your order email or receipt number to locate the purchase; do not send your full card number or password.
Altiair Studio activation uses a separate access link. Skool resources require you to create an account, answer the access-verification question, and wait for manual approval. The Skool page displaying “free” does not require another payment for the benefits already included in your order.
A request for manual approval is not proof that approval occurred. We will investigate unsuccessful delivery and approval requests. We will not rely on a final-sale label to retain payment when we fail to provide the purchased benefits and a refund is due.
5. How to request help or a refund
Email support@altiairhq.com with your name, order email, order number if available, purchase date, and a description of the problem and requested resolution. Screenshots of an error may help, but please remove sensitive information.
Please report issues promptly so we can help. This policy does not impose a shorter deadline than a legal right that applies to you.
We will explain our decision and the next steps. Approved refunds are generally returned to the original payment method. The payment provider and bank control when funds appear in your account. If the original method is unavailable, we will coordinate an appropriate lawful alternative. We will not issue duplicate reimbursement for the same charge.
6. Effect of a refund
After a full refund, access and licenses associated with the refunded purchase may be ended, and you must stop using or distributing materials for which your license ended. Rights to unrelated purchases remain unaffected. For a partial refund, we will explain which benefits, if any, end. This does not require you to surrender rights that applicable law preserves.
7. Payment disputes
We encourage you to contact support first because many problems can be resolved directly. You retain the right to make a lawful payment dispute or complaint. Contacting us does not extend or suspend your bank's deadline, and you should not miss that deadline while awaiting a response.
We may submit accurate records of your purchase, the terms presented, your acceptance, delivery, access, and support communications when responding to a dispute. A no-refund policy does not guarantee how a bank or payment network will decide a dispute. We do not require you to withdraw a valid dispute merely to receive a remedy owed to you. If a dispute is already open, we will coordinate through the payment provider to avoid duplicate reimbursement.
8. International customers
Some locations provide cancellation or withdrawal rights for online purchases. Rules for digital content and ongoing services can differ. Where immediate digital delivery can lawfully affect a withdrawal right only after specific consent and acknowledgment, those steps must be obtained separately before delivery. A general “all sales final” checkbox alone is not a universal waiver. Applicable rights remain intact unless a lawful exception has actually been satisfied.
9. Policy changes
The policy presented when you purchase applies to that purchase. Later changes do not retroactively remove an existing refund right. Contact support@altiairhq.com or write to 5823 Bonnerton Rd, Edward, NC 27821, USA with questions.